Step 1: Choose a charging dispenser
Each FreeWire Boost Charger has two charging ports or dispensers. On the charger unit screen, select which dispenser you will use for your charging session.
Step 2: Connect the charging cable
Open your vehicle’s charging port per your vehicle manufacturer’s handbook. Attach any adapters needed as approved by your vehicle manufacturer. The charger screen will invite you to connect the charging cable to your vehicle.
Once the dispenser is inserted firmly, the charger will make a connection with your vehicle. This may take between 5-10 seconds.
Step 3: Select your payment method and start charge
Open your bp pulse app, enter the charger ID, and select the connector you are using.
Select the charge button.
Track your charge session progress in the bp pulse app even while you step away from the charging station.
Insert, swipe, or tap your credit card on the card reader directly below the screen. Charger unit screen will display charge session initiating. Once initiated, the charging session details will display on screen.
Step 4: Stop your charging session
Press “Stop” in the bp pulse app or select "Stop charging" on the charger unit screen.
Unplug the charger from your vehicle by pressing the release button on the connector handle. Return the charging cable to the charging station holster. Please return the station as you found it. Thank you for supporting our EV community!
Pro tip:
The charging session will not fully complete until the charging cable is returned to the holster.
Pro tip:
Your charging cable may not unlock if the car is locked.
Contact us
Our Customer Care team is on hand to give you the support that you need. You can get in touch with us using one of the following channels:
Phone
Give us a call below to get assistance on your inquiry.
833-277-8573
Send any questions or concerns directly to us and we’ll get back to you.
